When using a service like Express in Europe, customers can expect a typical journey consisting of several stages. While the specific details and processes may vary based on the type of shipment, destination, and service level selected, the following states provide a general overview of the shipping process.
Order Placement
The journey begins with the customer initiating the shipping process by placing an order. This can be done online, where the customer provides essential details about the shipment, including sender and recipient information, package weight, and dimensions. Alternatively, customers can schedule a pickup or drop off their package at an EIE Access Point or service center.
Labeling and Packaging
Proper packaging is crucial to ensure the safe transportation of packages. Customers need to package their items appropriately and attach an EIE shipping label. EIE provides shipping labels, or customers can generate them online.
Collection/Pickup
If the customer has requested a pickup, an EIE driver will come to the specified location to collect the package. Alternatively, customers can drop off their packages at an EIE Access Point or service center.
Transportation
EIE takes charge of transporting the package through its network of sorting facilities, hubs, and distribution centers. The transportation process depends on the selected service level, such as ground, express, or international.
Tracking and Visibility
Customers can track their packages in real-time using the unique tracking number provided. EIE offers online tracking services, allowing customers to monitor the progress of their shipments and receive estimated delivery times.
Customs Clearance (for international shipments)
If the shipment crosses international borders, it may go through customs clearance. EIE provides assistance with customs documentation and clearance processes to ensure compliance with import/export regulations.
Delivery
Once the package arrives at its destination, an EIE driver delivers it to the recipient’s address. Customers often have the option to choose delivery to a specific address, an EIE Access Point, or a scheduled delivery time.
Receipt and Confirmation
The recipient confirms the receipt of the package. In some cases, a signature or proof of delivery may be required, especially for valuable or sensitive items.
Issue Resolution
If any issues arise during the shipping process, customers can contact EIE customer support for assistance and resolution.
Billing and Payment
After the shipment is completed, customers are billed for the shipping service. EIE offers various payment options and billing methods, such as prepaid, collect, or third-party billing.